Website Privacy Policy

careforalltx.com · Effective November 3, 2026

Care for All Recovery Center is the assumed name of Mindful Comfort Homes Inc., a Texas corporation. Our outpatient substance use and mental health treatment program is located at 13700 Veterans Memorial Dr, Suite 110, Houston, TX 77014. This policy explains what information we collect when you visit careforalltx.com, call or text us, or contact us through the website; how we use it; when we share it; and the choices you have.

This policy covers the website careforalltx.com and the forms, phone numbers, email addresses and text-message services offered through it. It does not replace our Notice of Privacy Practices. If you become a client, that notice, which we give you no later than your first service, governs how we use and protect your treatment records under HIPAA and the federal substance use confidentiality rules (42 CFR Part 2). Where this policy and the notice differ, the notice controls for treatment records.

By using the website you agree to this policy. If you do not agree, please do not use the website; you can always reach us by phone at (888) 379-7532.

We collect only what we need to respond to you, verify your benefits and run the website.

Information you give us

• Contact and inquiry details: your name, phone number, email address, preferred contact method, and anything you write in a message or form.
• Insurance verification details: if you ask us to check your benefits, the plan name, member ID, policyholder name and date of birth you provide.
• Information about the care you are seeking: for example, that you or a family member are looking for treatment, or your availability for an assessment.
• Job applications: your résumé, work history, licenses and contact details if you apply for a position.
• Communications: the content of your calls, emails and text messages with us.

Information collected automatically when you visit the website

• Device and connection details: IP address, browser type, operating system, device type and screen size.
• Usage details: the pages you view, the links you click, how long you stay on a page, and the website that referred you.
• Cookies and similar technologies, described in section 6.

Information from other sources

• Insurance companies and benefit-verification services, when you ask us to confirm your coverage.
• Referral sources such as a doctor, hospital, court, employer or family member, only when you have authorized them to contact us or they contact us on your behalf.
• Service providers that run our phone and text-message systems, such as caller-ID information.

We use personal information to help you get care, to operate the website, and to meet our legal duties.

• To respond to your questions, schedule assessments and admissions, and follow up as you asked.
• To verify insurance benefits and explain the cost of treatment before you commit to anything.
• To communicate with you by phone, email or text message, in the way you chose.
• To operate, secure, troubleshoot and improve the website and understand how it is used.
• To protect against fraud, unauthorized access and misuse, including verifying the identity of people who contact us.
• To comply with the law, respond to lawful requests, and meet licensing, accreditation and certification requirements.
• To consider you for employment when you apply for a position.

We do not use information about your health, your interest in treatment or your contact with us to build advertising profiles, and we do not use it to target advertising to you.

We share personal information only as needed to serve you, run the program and follow the law. We never sell it.

Who we share with

• Service providers that work for us: website hosting, form processing, email, phone and text-message platforms, benefit-verification services, our electronic health record system, and website analytics. They may use the information only to provide services to us, must protect it, and, where protected health information is involved, must sign a HIPAA business associate agreement with us.
• Insurance plans and benefit-verification services, to confirm your coverage, only when you ask us to.
• Outside providers and referral partners involved in your care, only with your written consent.
• Courts, regulators, law enforcement and other authorities when the law requires it, in response to legal process we are required to honor, or to protect the safety of a person. Substance use treatment records receive the additional protections described in section 5.
• A successor organization if our business is sold, merged or reorganized, subject to this policy and the same legal protections.

What we never do

If you become a client, your treatment records are protected by federal and Texas law, not only by this policy.

• HIPAA. We use and disclose protected health information only as permitted by the HIPAA Privacy and Security Rules and as described in our Notice of Privacy Practices.
• 42 CFR Part 2. We follow the federal substance use confidentiality rules for records that identify you as having a substance use disorder or as seeking or receiving substance use treatment. We generally may not release those records without your written consent. A subpoena alone does not require us to disclose them; disclosure in a legal proceeding generally requires a court order that meets the rules’ requirements.
• Texas Medical Records Privacy Act (Texas Health and Safety Code, Chapter 181). Texas law adds protections, including a ban on selling protected health information and a requirement that we obtain your authorization before using your health information for marketing.

Information you submit through the website, for example in a contact or benefit-verification form, is handled with the same care. We treat it as confidential, keep it in access-controlled systems, and move it into a treatment record only if you become a client. Please do not include detailed health or treatment history in a website form or email; you can share that with our staff by phone or at your assessment.

The website uses cookies and similar technologies for three purposes only: to make the site work, to measure how it is used, and to keep it secure.

Our analytics tool is configured so that it does not collect what you type into forms, does not build advertising audiences, and keeps identifiable visit data for no more than 14 months.

What we do not do

• We do not use advertising or social-media tracking technologies on this website, such as the Meta Pixel, retargeting tags or session-recording tools.
• We do not share your website activity with advertising platforms, and we do not use it to build retargeting audiences.
• We do not share with anyone information that could reveal that you are seeking treatment.

Global Privacy Control and Do Not Track. Because we do not sell personal information or use it for targeted advertising, these browser signals do not change how the website treats you. We honor them as an opt-out of any sale or targeted advertising.

You choose how we contact you, and you can change your mind at any time.

Phone calls. Our main line, (888) 379-7532, is answered 24 hours a day. Calls may be recorded or monitored for quality, training and accuracy; when a call is recorded, you are told at the start of the call. We may use different phone numbers on different pages or advertisements to learn which ones lead to calls; the number you dialed, the source of the call and your phone number are recorded.

Text messages (SMS). We send text messages only if you opt in: by checking the consent box on a website form, by texting us first, or by telling our staff you want text messages. Messages are limited to what you asked for, such as responses to your inquiry, appointment reminders and benefit-verification updates. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving messages and HELP for help. Phone numbers and text-message opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes; text-messaging originator opt-in data and consent are excluded from every other kind of sharing described in this policy. We never send marketing text messages without your separate, express written consent.

Email. We use email to reply to you and, if you ask, to send information about our program. Every marketing email includes an unsubscribe link. Ordinary email is not encrypted end to end, so please do not send detailed health information by email.

We use administrative, technical and physical safeguards that match the sensitivity of the information.

• Encryption in transit: the website is served over HTTPS, and form submissions are encrypted between your browser and our systems.
• Access controls: only staff who need the information to do their jobs can see it. Treatment records are kept in an electronic health record system that meets HIPAA security requirements.
• Vendor controls: service providers that handle personal or health information must meet contractual security obligations, including business associate agreements where HIPAA applies.
• Workforce training: staff are trained in privacy and confidentiality when hired and at least once a year.
• Breach response: if a breach of your information occurs, we will notify you and the appropriate authorities as required by HIPAA and Texas law (Texas Business and Commerce Code, Chapter 521).

No method of transmission or storage is completely secure. If you believe your information has been compromised, contact us right away using the details in section 12.

We keep personal information only as long as needed for the purpose we collected it, then delete or de-identify it.

You can ask us what we hold about you, correct it, delete it, or stop certain uses, and we will not treat you differently for asking.

What you can request

• Access: a copy of the personal information we hold about you.
• Correction: a fix to inaccurate or incomplete information.
• Deletion: removal of personal information we are not required to keep by law. Treatment records cannot be deleted on request, but you have the rights described in our Notice of Privacy Practices, including the right to request an amendment.
• Portability: a copy of the information you gave us, in a usable format.
• Opt-out: stop marketing emails (unsubscribe link), stop text messages (reply STOP), block analytics cookies (browser settings), or tell us not to contact you by a particular method.

How to make a request. Call (888) 379-7532, write to the address in section 12, or email us. We will verify your identity before releasing or changing information, usually by matching details you gave us when you contacted us. We respond within 45 days, or tell you if we need up to 45 more days. An authorized agent may submit a request for you with your written permission. If we deny a request, we will explain why; you may appeal by writing to our Privacy Officer, and if the appeal is denied you may contact the Texas Attorney General’s Consumer Protection Division.

We extend these rights to every visitor, whether or not a state law requires it. If the privacy law of your state gives you additional rights, we will honor them.

Health information rights. If you are a client, your rights to inspect and copy your records, request amendments, receive an accounting of disclosures, request restrictions and confidential communications, and file a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights are described in our Notice of Privacy Practices.

Children. Our program serves adults, and the website is not directed to anyone under 18. We do not knowingly collect personal information from children under 13; if you believe a child has given us information, contact us and we will delete it. A parent or guardian seeking treatment for a minor should call us, and we will help you find an appropriate provider.

Third-party websites. The website may link to other sites, such as insurance company portals, map and review services, or social media pages. Those sites have their own privacy practices, which we do not control. Review their policies before sharing information with them.

Accessibility. If you need this policy in another language, in large print or in another format, contact us and we will provide it.

Changes to this policy. We will update this policy when our practices or the law change, and the effective date at the top shows the current version. For material changes we will post a notice on the website for at least 30 days and, where we have your email address, tell you directly. Continued use of the website after a change means you accept the updated policy.

Direct any privacy question, request or complaint to our Privacy Officer.

You may also file a complaint about the handling of your health information with the U.S. Department of Health and Human Services, Office for Civil Rights, and a complaint about our treatment program with Texas Health and Human Services. We will never retaliate against you for filing a complaint.